Our goal is that all procedures and transactions made through our website www.vivahellas.com be harmonized with the International, European and Greek law and the laws relating to issues on electronic commerce. Also operate on the basis of the Law on Consumer Protection (Law 2251/1994) regulating matters relating to the transactions remotely.
Terms of the contract
Our company reserves the right to unilaterally amend or update these terms and conditions of transactions made through e-shop, according to the needs and practices. It also undertakes to inform users of any changes and any changes through the website of this shop.
Provision of Information and Products
Our company is committed to quality, completeness and accuracy of the information listed on the site www.vivahellas.com, both as to the exact details described as those supplied by the electronic shop, services, without Subject to any technical or typographical errors that can not be predicted or occur unintentionally or downtime of the site on grounds of force majeure.
The www.vivahellas.com not be liable to customer / users for any damages that may result from the execution or order (except where paragraph 8. \'Return Product \") also reserves the delivery time of goods in cases force majeure. The online store www.vivahellas.com no guarantee can be provided for the availability of products, but guarantees the timely update of the final consumers of their unavailability. The online store provides www.vivahellas.com content (eg information, names, photos, illustrations), products and services available through the website as they have. In any case, the online store www.vivahellas.com not responsible for any legal or civil and / or criminal nature, nor for any damage (direct, special or consequential, which, without limitation, alternative and / or aggregate consists loss of profits, data, lost profits, compensation, etc.) by visiting the website or by third reason is related to the operation or not and / or using the Web site and / or inability to provide services and / or information available on the site and / or any unauthorized third party interventions in products and / or services and / or information available through it.
All website content, including images, graphics, photographs, texts, services and products are copyright www.vivahellas.com and protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public about the real provider of the Content of the website. Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any manner or means, for commercial or other purposes is permitted only with prior written permission of www.vivahellas.com or any other legal holder of those copyrights. The names, images, logos and trademarks that represent the online store www.vivahellas.com and / or third parties affiliated with it and the products or services are proprietary marks and trademarks of www.vivahellas.com or and / or more third parties and is protected by Greek, European and international trademark laws, and industrial and intellectual property. In any case, the occurrence and exposure to the online store www.vivahellas.com should in no way be construed as a transfer or license or right to use.
Payment - Delivery - Shipping Costs
- Payment on delivery: upon receipt of package by the carrier.
- Payment by Credit Card: The online store www.vivahellas.com accepts all major credit cards Visa, Mastercard, Diners, PAYPAL. Payment by credit card is through the Safe Environment Bank Eurobank.
- The parcel out through a company courier, which delivers the address declared by the customer when ordering in www.vivahellas.com. If the package arrives open / broken / abused, the client has the right to refuse the receipt and payment.
- The shipping costs for sending parcels out to € 4,50 for orders worth up to € 50,00 in Greece. Orders worth more than € 50,00 not incur transport costs. Orders for missions in Cyprus, the charge transport costs down to € 20,00 up to 8 kg weight package.
Clarification: The bulky packages and parcels to remote areas may be sent via post. In this case the customer is informed in advance.
* Prices of products displayed include VAT 23%
Withdrawal / Return - Replacement Products
You have the right to return products purchased and ask for replacement
a) in all cases where a demonstrable fault of www.vivahellas.compoulithikan incorrect products or products of poor quality and faulty (wrong in taking the order, the pricing, its mission, damaged during transport, poor packaging, etc.)
b) in all cases where there was a problem / real defect in the product.
In all cases, the customer has the option at the outset not to accept receipt of the product or, as received, return the product within 20 calendar days from the date of delivery. In each case the products must be returned in perfect condition, the state received from the client, complete and without damage and the packaging of the product is normally shipped with the product and is in excellent condition. In this case you only charge the direct cost of returning goods. If not returned within 20 calendar days then the www.vivahellas.com can not accept any return and replacement. Before any refund is recommended that prior consultation with the online store www.vivahellas.com.
If you place the order online but you do not have the product shipped you may cancel by sending an email to cancel email@example.com the parameters of the order.
If the product has been shipped and you can still cancel the order by contacting us via email at firstname.lastname@example.org the parameters of the order. In this case, must bear the cost of transport and return shipping of your order.
When you visit pages www.vivahellas.com and to order products, but also to ensure the ability to contact you to inform you about our new products, you may be asked to fill in your information (name , occupation, address, date of birth, etc.). Any personal data anywhere on the pages and services of the website of www.vivahellas.com, intended solely to ensure the operation of the service and may not be used by anyone, without complying with the provisions of N . 2472/97 on the protection of personal data, as in force at a time. The online store www.vivahellas.com operates in accordance with the Greek and EU legislation and maintain security of your personal data for as long as you are registered with a service www.vivahellas.com are deleted after expiration of any manner trading relationship. The personal data you store online www.vivahellas.com used exclusively by or affiliated with this business, to support, promote and execute the trading relationship. The holdings data file may be disclosed to the competent judicial, administrative and other legal authorities upon their request and in accordance with the pertinent laws. The Customer has, within the framework of the law on telecommunications, media rights and refusal provided for in Articles 11 to 13 of Law 2472/1997